We're committed to protecting and respecting your privacy in line with new EU-wide Data Protection Regulations (GDPR). This policy explains how and why we use information you have given us and how we keep it secure. GDPR also gives you new rights and more control over your personal data. Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.
2. How we collect information from you
Imaginary Friends Circus collects information about you when you contact us about, or we provide you with, products and services. We also collect limited information when you visit our website via cookies - these help us improve and personalise our site. Information we collect can include:
Your name, address, phone number and email email address
Financial and credit card information if used online for services received.
Your IP address, browser type and plug-in types, your time and date zone, operating system and platform.
Information regarding your visit including URL clickstream, pages viewed and length of visit.
3. What are cookies and how do we use them
4. How we use and store information collected
When you call, email or contact us via our website, Imaginary Friends Circus collects your personal data such as email address and telephone number data so that we can:
Process your enquiry or booking.
Email you with special offers on other products and services we think you might like.
Email you with a regular newsletter.
We use Google as our email provider. Google email is encrypted to store data securely, and they are compliant with GDPR.
6. Your rights and access to your personal information
Imaginary Friends Circus would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. Whilst we're expected to provide you with a copy of the information free of charge, we can charge a 'reasonable fee' if your request is unwarranted. If you would like to exercise any of these rights, please contact us at our email: [EMAIL]
7. How long do we hold your information?
We'll only hold your personal information for as long as we have reasonable business needs - like providing services or marketing or to comply with our legal obligations to HMRC.
We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at [EMAIL].
9. Contact details
If you have any questions, queries or comments regarding this policy, please contact us in any of the following ways:
a. By post:
24-25 South Parade
b. Using our website contact form
c. By telephone, on 07737931044
If you are unhappy with how we process your data, you can contact us in the ways shared above, and you have the right to complain to the Information Commissioner's Office.